The Referrals Are Rolling In … Now What?

ALL businesses start small – and typically, a business continues that way for quite some time, until the owner becomes so overwhelmed with work that he or she is forced to hire help. (Been there?) It is a common challenge many BNI members face – now that the referrals are coming from all directions, how do I ensure that I and my company keep providing a high-level of service? Sometimes members feel they need to drop out of BNI to “take care of their clients,” then they are amazed when the referrals dry-up because they dropped-out. To avoid this catch-22, I would suggest hiring someone to take care of the business while you keep growing your business by referrals. That said, while hiring your first employee is a great step to take, as it allows you to begin to truly grow your business, if the first hire isn’t handled correctly it can be a disaster.

The first employee that you hire will have a tremendous impact on the future of your business, and there are many factors that you must think about before making the hire. Unfortunately, this process is often rushed, because the business owner is so overwhelmed that she doesn’t take the time to think it through. Resist the temptation to rush. Here are three steps that must be taken before making that first hire:

  1. You must clearly define the role you are hiring for.
  2. Find an employee that complements your skill set.
  3. Value passion and teachability over experience. 

Hiring your first employee is a huge decision. A good hire will kick-start the growth of your business, while a mistake could set you back months, or even years. Take the time to do it right.

About Mark Deutsch

Small Business Sales & Marketing Expert | Best Selling Author | Speaker | Trainer | Disruptive Idea Creator
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