Book Review: “The Ultimate Question” by Fred Reichheld

Here’s a video review of  “The Ultimate Question” by Fred Reichheld – A refreshing take on measuring “customer delight” – enjoy!  CLICK HERE to pick-up your copy today.

About Mark Deutsch

Small Business Sales & Marketing Expert | Best Selling Author | Speaker | Trainer | Disruptive Idea Creator
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One Response to Book Review: “The Ultimate Question” by Fred Reichheld

  1. rgmarkey says:

    Mark:

    Very nice review of The Ultimate Question! Thank you.

    Fred Reichheld and I have updated the book, which was published over five years ago. The Ultimate Question 2.0 will be published on September 20, 2011. You can learn more about what is new in the updated version at http://www.netpromotersystem.com.

    I hope you’ll read the new version and review it, too. I think you’ll find we have learned a lot in the few years since the first version was published, and if you liked the first version, you’ll love the second.

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