Jet Blue’s Broken System – Great Lesson Here!

I don’t often re-post material from other folks, but this deserves it.

A great post from Seth Godin on how a normally solid JetBlue falls short with their website. A great lesson and observation on how we all need to be client-centric … think about the client experience whether you’re a solo shop or a JetBlue or your competitors will!

Good way to start 2011 by reviewing your business and planning to have your best year yet!

Check out the whole post here:

http://sethgodin.typepad.com/seths_blog/2010/12/tragically-stuck-with-the-status-quo.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29

About Mark Deutsch

Small Business Sales & Marketing Expert | Best Selling Author | Speaker | Trainer | Disruptive Idea Creator
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