I don’t often re-post material from other folks, but this deserves it.
A great post from Seth Godin on how a normally solid JetBlue falls short with their website. A great lesson and observation on how we all need to be client-centric … think about the client experience whether you’re a solo shop or a JetBlue or your competitors will!
Good way to start 2011 by reviewing your business and planning to have your best year yet!
Check out the whole post here: